Dr. Jack Wiley is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and business performance.
Dr. Wiley has written and published numerous research papers, articles, white papers and book chapters. Most recently, he authored the book: RESPECT: Delivering Results by Giving Employees What They Really Want (Jossey-Bass, 2011). The book shows how giving employees what they want offers huge rewards in terms of engaged workers, satisfied customers and better profits. It is the result of more than 30 years of research into the subject. Dr. Wiley also authored Strategic Employee Surveys: Evidence-Based Guidelines for Driving Organizational Success (Jossey-Bass, 2010).
A keynote speaker at conferences around the world, Dr. Wiley shares his latest research findings and advice with thousands of HR professional and business leaders every year. He is often quoted in the human resource and national media, most recently on topics including employee engagement, leadership effectiveness and business performance. He has more than 30 years of experience consulting with organizations in the health care, financial services, manufacturing and retail industries.
